🌿 Privacy Policy — Halo Wellness & Chiropractic

We collect personal information through:

• Direct interactions: intake forms, appointment bookings, emails, phone calls, and during consultations

• Third‑party sources: referring practitioners, insurers, diagnostic services

• Website interactions: online forms, cookies, analytics tools

• Clinical notes: observations and treatment records during your visits

Storage Methods:

• Secure electronic practice management systems

• Encrypted cloud‑based storage

• Secure physical files stored on‑site

• Protected email systems for communication and referrals

We take reasonable steps to safeguard your information from misuse, loss, unauthorised access, modification, or disclosure.

We collect personal information to:

• Provide chiropractic treatment and related health services

• Assess, diagnose, and manage your health needs

• Communicate regarding appointments, treatment plans, and follow‑ups

• Process payments and insurance claims

• Meet legal and regulatory obligations

• Improve our services and website experience

• Manage clinic operations and administration

We may use or disclose your personal information:

• To healthcare providers involved in your care

• To insurers, Medicare, DVA, My Aged Care, NDIS or third‑party payers

• To administrative staff assisting with clinic operations

• When required by law (e.g., court orders, mandatory reporting)

• To IT service providers supporting our systems

• To professional advisers such as accountants or legal consultants

We never sell your personal information.

Sensitive health information is only disclosed with your consent unless required or authorised by law.

You may request:

• Access to the personal information we hold

• Corrections to inaccurate, incomplete, or outdated information

Contact us using the details above. We aim to respond within 30 days.

If access cannot be granted due to legal restrictions, we will provide an explanation.

If you believe your personal information has been mishandled, you may lodge a complaint by contacting us:

• Email: contact@halowellness.com.au

• Phone: 0481 824 476

We will:

1. Acknowledge your complaint

2. Investigate the matter

3. Provide a written response outlining the outcome and any corrective actions

If you are unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au

• Phone: 1300 363 992

While we primarily store information within Australia, some third‑party service providers (e.g., cloud storage or practice management software) may store data overseas.

Possible locations include:

• United States

• Singapore

• European Union member countries

We take reasonable steps to ensure overseas providers comply with privacy obligations consistent with the Australian Privacy Principles.

When personal information is no longer required, we will:

• Destroy physical documents via secure shredding

• Delete electronic records from our systems

• De‑identify information for research or statistical purposes where appropriate

We follow industry‑standard retention periods for health records as required under Australian law.

This Privacy Policy may be updated periodically. The latest version will always be available on our website.